Parent Handbook

First day of service

For the first day of service, the first trip may be from school to home so the team can confirm a safe route and drop-off process.

If the bus is early or late

• If the bus arrives ahead of schedule, the team will wait until the predefined pick-up time.
• If the bus is delayed, the team will communicate the expected arrival window through the approved support channel.

Collection process

• Students who must be collected directly from the classroom will be escorted by the bus attendants.
• Families should share the student grade and division with the account manager before service starts.
• Students who do not need classroom collection should go directly to the assigned bus location.

Bus and parking

• Bus parking locations should remain consistent so students can find their assigned bus easily.
• If pick-up timing changes because of school operations, the account manager or bus attendant will confirm the updated process.
• Students should look for their assigned bus number at the school parking area shared by the team.

Avoiding delays

The bus normally leaves shortly after the school day ends. The exact waiting period varies by school and should be confirmed with the account manager or bus attendant.

If all students are present on the bus early, the bus may leave earlier according to the approved route plan.

Roles and responsibilities

• Pick up and collect students from classrooms when classroom collection is required.
• Support student safety on the bus.
• Manage attendance on the bus.
• Ensure each child is dropped off at the correct location to the approved guardian.

Identification

The bus attendant wears the Saar vest so families and school teams can identify them easily.

Your account manager can help with

• Answering service questions.
• Coordinating parent pick-up or drop-off changes.
• Providing updates about the status of your child journey.
• Managing absence and attendance cases.
• Reporting complaints or service issues to the right team.

Smart cards

The smart card is an important part of notification and tracking. To receive accurate journey updates, please ensure your child wears or carries the smart card during the trip.

Notifications

The operations team maintains visibility on the journey and access to the bus attendant. Families can contact the account manager through the approved support channel when they need updates.

1. Bus is Nearby Sent when the bus is close to home or school.
2. Bus is Outside Sent when the bus arrives at the home or school location.
3. On Boarding Bus Sent when your child boards the bus.
4. Before Drop-Off Sent before your child reaches the drop-off location.
5. On Drop-Off Sent when your child is dropped off.

After-school activities

Transportation is currently provided during official school schedules only. Saar does not cover after-school hours or special arrangements such as extra classes unless the team confirms otherwise.

Absence from Saar or school

If your child will not use Saar on a specific day because of sickness, parent pick-up, or parent drop-off, please inform your account manager as early as possible.

Health information

Please tell the team if your child has allergies, health conditions, or any other information that may affect transportation safety.

Contact us

The support team is available through the official contact channels shared by your account manager.